Why should I buy my jewellery from John Stevenson Jewellers?

John Stevenson Jewellers is a family run business based in Chesterfield. Our Philosophy is simple - Provide nothing but the highest quality jewellery at competitive prices.

Can I have my ring engraved?

Most of our rings can be engraved for a small additional charge. Please choose the engraving option on the individual product page. Please note that some "Full Eternity" products cannot be engraved.

What quality are the diamonds in your rings?

Please see the individual product pages to find the quality of the diamonds in a particular ring.

Are your diamonds sourced ethically?

All of our diamonds are ethically sourced and follow the Kimberly process. For more information please visit http://www.kimberleyprocess.com.

I have placed an order with you but not yet received a confirmation e-mail.

If you have not received a confirmation e-mail please contact our customer services and we will send you a copy through.

How do I cancel my order?

If you need to cancel an order please contact customer support and they will be happy to guide you through the process.

Do you charge for postage and packing?

All orders within the UK mainland come with free postage and packing. Postage and packing charges are applicable to international orders and will be added to the final price.

How is my order delivered to me?

All UK mainland orders are sent via Royal Mails special delivery. All international orders are sent via International signed for mail.

Do I need to worry about receiving a high value item in the post?

All of our parcels are fully insured while in transit. You do not take responsibility for the parcel until it has been delivered and signed for.

I want to order jewellery as a surprise, will the parcel packaging give it away?

For security reasons we do not advertise on the outside of our packaging so anyone looking at the package from the outside will not be able to guess its contents.